Planning a wedding is exciting! It can also be stressful and a little daunting.
Fire and Ice aim to make your Wedding Photography/Videography experience as easy and as enjoyable as possible.
Let’s explore our most frequently asked questions.
While Sebastian and Alejandro are experts in their field and may attend your special day, we also have a skilled and professional team of photographers and videographers who share our passion and adhere to our standards. Rest assured that you'll receive the same high-quality, personalized service, no matter which team members are present on your wedding day.
So, you have chosen your wedding collection and decided to book (yay!)
First, we will send you your contract, listing our full terms, and a breakdown of your wedding collection.
We will then send out your invoice – requiring a 25% retainer booking fee.
As soon as your contract is signed and the deposit is paid that is your date secured!
We offer a variety of discounts,
$100 – Military, Police, and Firefighter discounts.
$100 – off-peak discount.
$200 — 50% payment or payment in full.
If you’re unsure if you qualify for a discount just ask.
Yes! We absolutely encourage this.
We will arrange a consultation with your team, either in person or via Zoom/FaceTime.
But if you’re local – feel free to visit us at our offices for a coffee and meet your team in person.
If your wedding package includes an engagement session, your team will be the ones to do it, so you will also get
to work with them before your big day
We Photo & Film is a team of 5 creatives, consisting of Master and Associate Photographers and Videographers.
Depending on the collections you choose will determine who your Photographers will be.
All of our photography collections include at least one Lead Photographer.
If your collection includes videography, you would have two videographers (sometimes more but depends on the
size of the event), if it’s a small gathering then maybe one videographer
We get asked this a lot and we are here to say don’t worry!
We Photo & Film is a very experienced team, we have worked with over 100 couples and we can promise you – shy or not, we will
get you relaxed in front of that camera and create some magic – we have a few tricks up our sleeves!
You will have us for the full day!
That’s right, we don’t clock on and clock off at specific times, all of our wedding collections include full-day coverage.
We absolutely LOVE our job and our job is to tell your wedding story from start to finish.
We will arrive 2 hours before your ceremony and stay until the evening party.
If you have booked videography – we usually stay longer (our video team loves getting footage of all you tipsy dancers! It makes for
some great viewing of your videos).
If you have something special planned for later on in the evening, fireworks/sparklers – just let us know, we are there for that!
If your wedding is more than two hours away from where we are based, we ask for one night’s accommodation.
We will not risk traveling to your wedding on the same morning – unexpected traffic jams, accidents, anything could happen and we
like to ensure we are within a close enough distance to arrive at your wedding early.
Depending on availability, you can upgrade your package at any time.
You can also upgrade after your wedding.
That’s right! If your videography package includes one or two videos, you can upgrade to include another video like the movie for up
to 12 months after your wedding.
We highly recommend booking two Photographers if possible
There are benefits to having two Photographers at your wedding
A variety of angles during your ceremony.
When we work in teams, one Photographer is at the front of your ceremony and one is at the back. This will ensure you have different
perspectives and a good variety of angles.
The number of photos.
Two Photographers together will take more photos than one. Your gallery will be jam-packed with a wide variety from two sets of
Sebastian our lead Photographer is taking care of the very important shots – our second is still clicking away, capturing candid
moments and different angles.
Preparations – we will be able to capture the preparations of both partners.
Yes! Although we recommend booking two wherever possible, one Photographer will be enough to capture everything needed on your
Our master Photographers are experienced and skilled – so not to worry, if you have booked our one Master Photographer package – you
are in good hands.
This question comes up a lot and we completely understand! You want to enjoy your wedding day and be fully present, celebrating with your
Formals – 20/30 minutes straight after your ceremony. We have a process for formals that ensure they are done swiftly and efficiently.
Intimate session – best done during sunset so depending on the time of year you have booked your wedding will determine the time.
The more time you can give us here, the better. Approximately 30-45 minutes will guarantee some amazing photos and footage.
Throughout the day, we may randomly pull you aside for a creative shot we have in mind but we won’t keep you too long we promise! It would
have already been planned, set up, and tested on our own team to ensure a minimum amount of time taken with the bride and groom.
Our galleries are mostly about storytelling – with a few big “wow” shots.
We love when our couples want to get involved and you have your own ideas.
This is one of the most important days of your lives and if you have a certain vision then please let us know and we will do everything we can
Whatever your request – we can accommodate.
You will receive a preview within 2-3 weeks of your wedding for photography – a selection of photos and videography – your teaser video.
Your full wedding gallery will be delivered within 12 weeks.
Highlight video – 12 weeks.
Future Films – 16 weeks.
Unless extreme circumstances such as pandemic and medical emergencies, times may vary and you shall be informed of any changes.
The benefits of having a full team is that we have enough people on stand by if needed.
We have not yet been in a situation where the allocated Photographer/Videographer cannot make a wedding. If needed we would help find a
replacement before the event.
Your Videos and Gallery will be delivered via a download link.
A Netflix-like gallery for your videos and an Online photo gallery with an online store for print orders. The main advantage to this as opposed to a USB
for example, is your photos cannot be lost. The links will always be there!
You can download your photos/videos directly from the link.
Your Photos will be delivered in High Resolution – so you can download them and create your own album/print your own photos.
We offer albums as an add-on if you would like yours professionally designed.
If you would like a price list, just let us know.
The amount of photos you receive really depends on your wedding day.
We can take approximately 2 – 3k photos and we narrow them down to roughly 600-1000 photos for your finished gallery. Each wedding is different and
the more we can photograph then the more we can deliver.
You will receive every usable image.
So, if you are thinking of booking with us or you have booked with us – hopefully we have answered all of your questions and if not, just get in touch via
Speak to you soon!
Ready to capture the magic and emotion of your special day?
Subscribe to our newsletter for exclusive tips, insights, and updates on our latest projects. As a subscriber, you'll be the first to know about our new services and receive personalized guidance on making your dream wedding a reality.
We are artists, and your wedding is our canvas! Selecting a visual wedding artist is
more than hiring someone with a camera to document your day. Your wedding
photographer & videographer should be someone who inspires you and someone
who eases wedding day jitters. And, hopefully, someone who eventually becomes
a friend. We're excited to give you a little tour so you can learn more about the
process of working together and our wedding collections! Let's dive in!